|Written by Administrator|
|Tuesday, 26 February 2013 11:14|
Do you need help with Nursing Home issues in the Big Sandy counties of Floyd, Johnson, Magoffin, Martin or Pike?
WHAT IS AN OMBUDSMAN?
Ombudsman is a Swedish term for a person who acts as a citizen representative. The Long-Term Care Ombudsman serves as an advocate whose goal is to seek and promote the best possible quality of life and care for individuals in nursing homes. The Ombudsman carries out this responsibility by:
A resident of a nursing home facility has the right to make suggestions and complaints about the treatment they receive. Those complaints can be made to facility staff, to the family of the individual, or to an outsider. The nursing home is not allowed to interfere with this communication. It is illegal for the nursing home to retaliate against you (or treat you differently) if you complain or report a problem to state officials or to the Ombudsman.
Who has access to or may contact an ombudsman regarding a potential problem?
The Ombudsman Program is provided to an individual at no cost. The Older Americans Act amendments of 1978 made the Long-Term Care Ombudsman Program mandatory for every state.
When Do I need an Ombudsman's Help?
Ombudsmen have a wealth of information about all aspects of life in nursing homes and family care homes. We also know the laws and regulations that guarantee good care and treatment.
Ombudsmen visit their assigned facilities many hours each month. Their visits are not announced but each ombudsman varies their visits to see as much of the facility routine as possible. They try to meet as many family members and visitors as possible.
Ombudsman are not affiliated in any way with the nursing home industry. They are also not a part of the regulatory agencies that work with the nursing home although they can work closely with them. This provides Ombudsmen with an unique perspective. They have only one agenda, what is best for this particular resident.
Federal and state law requires that a nursing home respond to your grievances promptly and without reprisal. Comments that you should move out of the facility constitutes reprisal and are illegal. Your ombudsman can help you talk to staff about the care you need and want.
Ombudsman are available to help present your side of the story. They can help you by clarifying your goals and presenting them in a clear way. Sometimes Ombudsman can show you other alternatives and legal remedies that you can use to resolve your issues.
If you need help with Nursing Home Issues in the Big Sandy District of Floyd, Johnson, Martin, Magoffin, and Pike counties, please contact:
1-800-737-2723, ext. 335
Residents have the right ...
|Last Updated on Monday, 29 August 2016 10:09|