• Decrease font size
  • Default font size
  • Increase font size
  • default color
  • color1 color
  • color2 color
  • color3 color

Ombudsman Services PDF Print E-mail
Written by Administrator   
Tuesday, 26 February 2013 11:14




Do you need help with Nursing Home issues in the Big Sandy counties of Floyd, Johnson, Magoffin, Martin or Pike?


Ombudsman is a Swedish term for a person who acts as a citizen representative. The Long-Term Care Ombudsman serves as an advocate whose goal is to seek and promote the best possible quality of life and care for individuals in nursing homes. The Ombudsman carries out this responsibility by:


  • Investigating and resolving problems and grievances.
  • Providing adequate information to individuals in a nursing home situation.
  • Working with institutions, organizations and agencies to increase their awareness to the people they serve.


A resident of a nursing home facility has the right to make suggestions and complaints about the treatment they receive. Those complaints can be made to facility staff, to the family of the individual, or to an outsider. The nursing home is not allowed to interfere with this communication. It is illegal for the nursing home to retaliate against you (or treat you differently) if you complain or report a problem to state officials or to the Ombudsman.

Who has access to or may contact an ombudsman regarding a potential problem?


  • Residents or potential residents of long term care facilities.
  • Relatives or friends of long term care residents.
  • Long term care employees and administrators.
  • Representatives of agencies and professional groups.
  • Members of the community or community groups who are interested in improving long term care.


The Ombudsman Program is provided to an individual at no cost. The Older Americans Act amendments of 1978 made the Long-Term Care Ombudsman Program mandatory for every state.

When Do I need an Ombudsman's Help?



  • When you need additional information and assistance and do not know who to call.


Ombudsmen have a wealth of information about all aspects of life in nursing homes and family care homes. We also know the laws and regulations that guarantee good care and treatment.


  • When you are unable to visit often to monitor care.


Ombudsmen visit their assigned facilities many hours each month. Their visits are not announced but each ombudsman varies their visits to see as much of the facility routine as possible. They try to meet as many family members and visitors as possible.


  • When you want an outside opinion about a situation.


Ombudsman are not affiliated in any way with the nursing home industry. They are also not a part of the regulatory agencies that work with the nursing home although they can work closely with them. This provides Ombudsmen with an unique perspective. They have only one agenda, what is best for this particular resident.


  • When you complain about care and are told that if you are unhappy you should move.


Federal and state law requires that a nursing home respond to your grievances promptly and without reprisal. Comments that you should move out of the facility constitutes reprisal and are illegal. Your ombudsman can help you talk to staff about the care you need and want.


  • When you have discussed your problems with those in charge and there are no changes.


Ombudsman are available to help present your side of the story. They can help you by clarifying your goals and presenting them in a clear way. Sometimes Ombudsman can show you other alternatives and legal remedies that you can use to resolve your issues.

If you need help with Nursing Home Issues in the Big Sandy District of Floyd, Johnson, Martin, Magoffin, and Pike counties, please contact:


Tara Little

1-800-737-2723, ext. 335

Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Residents have the right ...



  1. To be informed of their rights and to exercise those rights without restraint, interference or threat of reprisal.
  2. To be treated with consideration, respect and recognition of their dignity and individuality.
  3. To be informed of their medical condition and to participate in the treatment plan development.
  4. To form and participate in a resident council.
  5. To avoid transfer or discharge from the nursing home except for medical reasons, non-payment of bills or for their welfare or the welfare of other residents.
  6. To manage their own financial affairs, or if the facility manages their affairs by written authorization, to receive a periodic accounting statement.
  7. To be free from mental and physical abuse and free from chemical or physical restraints unless authorized by a doctor.
  8. To exercise their rights as citizens and to participate freely in the affairs of social, religious and community groups.
  9. To voice grievances to outside representatives.
  10. To communicate freely with persons of their choice.



Last Updated on Monday, 29 August 2016 10:09